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We measure your weekly review rate in the 60 days before you start with us. That's your baseline. Within 60 days of going live, your weekly rate has to double that baseline. If it doesn't, you get a full refund of every dollar you've paid us. No fine print. The only requirement is that you have a working job-management system we can connect to, and customers we can text.
No. Asking customers for reviews is allowed and encouraged by Google. What's not allowed is incentivising (offering discounts for reviews) or review gating (filtering out unhappy customers). We don't do either. We ask every customer, and they choose what to write.
That's exactly the point. You shouldn't have to be. You give us access to your job system on the kick-off call, and from then on you don't log into anything. We send you a weekly report so you can see the rate climbing. That's it.